GDPR privacy policy

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us.

We believe in privacy and think that you should be protected from us collecting any information about you when you visit our website.

We use Fathom Analytics for our website analytics, which doesn’t use cookies and complies with GDPR, ePrivacy (including PECR), COPPA and CCPA.

Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running this website) have no way of identifying you.

You can read more about this on Fathom Analytics’ website. The purpose of us using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per GDPR is “Article 6(1)(f); where our legitimate interests are to improve our website and business continually.” As per the explanation, no personal data is stored over time.

Our policy covers:

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

We ask for your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

We don’t use cookies or scripts which were designed to track the websites you visit. We don’t use analytics or native social media buttons which also build profiles of your internet activity.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we store

When you contact us by email or through our website, we store your name and email address, plus your phone number, social media username, and the company you work for, if you’ve given them to us.

If you sign up for a newsletter, we store your email address.

When you buy something from us, we store your name, email address, phone number, and a delivery address.

If you do business with us, we store your business name and bank details and keep records of the invoices we send you and the payments you make. All purchases are processed by Stripe, our payment processing platform, and we never have access to your credit card information.

Where we store your information

If you sign up for a newsletter, we store your email address in Emailoctopus, which is the marketing platform we prefer.

If we do business, we store your information in FreeAgent, our accounts software.

How we use your information

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you estimates, invoices, statements, or reminders.

Who’s responsible for your information at our company

Jonathan Elliman, our MD, is responsible for the security of your information. You can contact them by email at jon@pook.design, or by phone on 07394 685819 if you have concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team has access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Apple Passwords, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice. The computers we use are all encrypted and protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 15 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Jonathan Elliman by email at jon@pook.design, or by phone on 07394 685819. If you’re the letter writing type, send your envelope to Pook. 11 Lymington Bottom, Four Marks, Hampshire GU34 5AA. Pigeons should be addressed to The Pook Pigeon Loft.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.